The Tech It Is A-Changin’: 50 Years of #Musetech Trends

By Sean Blinn

 

In 1860, the Pony Express started running in the United States. It allowed mail to be delivered from one side of North America to the other in a couple of weeks, not several months. Though it became the stuff of legend, it actually lasted for only 18 months, driven out of business by the telegraph, the world’s first transcontinental data network. When the Pony Express went out of business, so did the jobs for horse riders delivering mail, the people who kept horses and riders moving through the country, and all of the other support functions it employed. In their place were new jobs for telegraph operators, people to lay and maintain wire, and for people to produce the electricity needed to power the network.

It wouldn’t be the last time in history that a digital solution replaced an analog predecessor. It wasn’t the first time, nor would it be the last, that technological change would lead to changes in jobs and employment patterns.

Over the past few months the #MCN50 Job Description History Project has dug through as much data as we could find to understand the changing face of #musetech jobs (take a look at Sarah Outhwaite’s blog post about the challenge of finding and categorizing this data). New technologies have arrived, old ones have died out, and almost every museum job has been affected by these changes.

Here is one example, a job listing from 1993:

Image source: Spectra, vol. 21, No. 2. Fall 1993

This is a job description for a Computer Specialist in 1993, found by teammate Nicole Riesenberger. By today’s standards, this is a broad description—perhaps too broad to be seen today—for a wide-ranging set of responsibilities. Hardware, software, training, support, supplies, all in one job. Among other things, this suggests that computers and technology were things that a museum did, along with other tasks such as registration, visitor services, and exhibition design.

Or to put it another way, technology was separate. It was one museum function, but it wasn’t central to what museums did or how most museum professionals worked.

To get a broader picture across time, let’s look at a visualization showing changes in usage of technology terms in one museum’s annual reports (the American Museum of Natural History in New York), generated by teammate Sarah Outhwaite.   

Source: graphic by Sarah Outhwaite, data from American Museum of Natural History: Annual Report Archives

Note that this graphic shows the percentage of appearances among terms we searched for, not among all the words in each report. In 1975, for example, “computer” was the only one of the terms we searched for that appeared; “computer” was not 100% of the words in the annual report itself! Additionally, the number of terms in each report varied from year to year; this chart does not show the total number of references to each term in each year.

Of the terms that our team searched, the word “computer” was the most commonly used in AMNH annual reports during the first part of MCN’s 50 years. It doesn’t permanently drop below 50% of mentions until 1990 (when the job “Computer Specialist” was probably far more common than it is now). In 1997 it dropped below 10% for the first time. We can see the balance shift to much more specialized terms. Database. App. Interactive. Online.

In other words, use of a computer isn’t a specialized skill any more. Specific tasks are, such as database management, app development, and social media, to name just a few. But computers? We have reached the point where the ability to use a computer is like the ability to use a phone. It’s not a special skill, it’s expected. Do you need to use a phone? Yes! Is it something that would be listed in a #musetech job description? Not any more, because the inability to use a phone is practically inconceivable today—though making a phone call was once new enough to be the subject of training videos.

From a training video on how to make a long distance phone call. This shows how you dial. Texting was probably a significant challenge.

Occasionally, there are dead-ends. CD-ROMs were all the rage in the mid 1990s, and make a brief appearance in the AMNH annual reports. But in the long run they didn’t have much impact (though future archaeologists may date the late 1990s and early 2000s by the layer of AOL CDs found in landfills). They were the Pony Express of 20 years ago: briefly important but in the long run, a dead end, soon to be replaced by a quicker, more flexible alternative.

Image source

Of course, this pattern will continue. Disruptive technologies have always arisen and changed how humanity works. A new world-changing idea may be invented in a conversation in the halls in Pittsburgh this November at MCN2017.

Looking at the bigger picture and where we fit into our profession, computers and technology aren’t things we do, differentiated from the rest of museum work. Digital initiatives aren’t separate projects, or worse, expenses to be contained. Technology is a regular part of museum work and couldn’t be replaced any more than keeping the lights on. Museum technology will continue to evolve, and I am looking forward to hearing from whoever revisits this topic in 2067 as we celebrate MCN’s 100th birthday.

Next week, Sheila Carey will show how this change has altered one aspect of museum life and had far-reaching implications on how museums collect and use information. Stay tuned!

Sources:

The Pony Express: History and Myth

American Museum of Natural History: 2015 Annual Report

American Museum of Natural History: Annual Report Archives

 

For further reading:

Computer History Museum’s Timeline of Computer History

New-York Historical Society’s “Silicon City” exhibition

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Mapping islands: Visualizing a job history dataset

By Sarah Outhwaite

 

A #musetech job has never been an easy thing to find. They only emerge when enough institutional pressure builds up to break the surface.

How #musetech jobs are formed. IntermontaneArc.png, Wikimedia Commons, remixed.

The Job Description History Project team spent this summer hunting not for one museum technology job, but for hundreds. By scraping historic records, we aim to understand the evolution of these positions over time. You can learn more about our process from Desi Gonzalez’s inaugural project post.

Our team has pulled together several collections of job titles and descriptions. But mining data is always a messy affair. The datasets we’ve amassed each have their own special inconsistencies. Sample sizes and source types fluctuate. There are conspicuous holes within the 50-year timespan. As we begin to plot these varied findings in relation to each other, how do we analyze data that defies easy comparison?

I’ll take poetic license to describe the first of several datasets that we’re analyzing for this project as “a sample of MCN-affiliated job titles.” Job titles before 2016 were drawn from the Museum Computer Network’s official archives at the Smithsonian Institution Archives. Team member Nicole Riesenberger dug into these resources and recorded job titles that were relevant to museum technology. Her sources included the journal Spectra (published from the mid-1970s to 2002), membership directories, conference speaker and attendee lists, and publications. Data from 2016 had a different source, as we were able to snag all job titles from MCN2016 conference attendees. (Consequently, 2016 boasts over ten times more job titles than any earlier year.)

This data is not a complete sample—it’s a group of islands in an ocean of missing information. We can’t directly compare our findings from one year to the next. I grappled with this uneven distribution by focusing on the moments when #musetech terminology broke the surface and appeared in job titles. First, I crunched all job titles down into individual vocabulary terms (like collection, technology, and information). Next, I charted the emergence and disappearance of these terms throughout time. In what year did web first pop up in one of these job titles? Which terms were brand new in 2016, and which disappeared after the 1990s?

For this chart, I selected a handful of the terms that shed light on trend shifts in the museum technology field. In order to be included, terms had to emerge or disappear from the dataset; they couldn’t appear in every year. Terms also needed to trend up or down over time, relative to the total number of titles analyzed on given years.

For example, the terms registrar and specialist featured contrasting trends. In 1984, fifteen out of 39 job titles included the term registrar; but only five of 589 would do so by 2016. The term specialist didn’t break the surface until 1988; yet it appeared in twenty-three job titles by 2016. Taken as statistics, these trends don’t hold water—but they do map the outlines of a story. I like to imagine the pioneering registrars of 1984 gathering new technical savvy for their institutions. These enterprising tech generalists would have paved the way for the tech specialists of 2016.

The chart also shows how job title terminology shifted toward media, content, and the creative or production process over the last twenty years. Terms like community, engagement, and social were introduced in the last ten.

More patterns begin to suggest themselves. Data processing in the ‘80s led to effective information systems in the ‘90s. Web exploration in the ‘00s set the stage for digital content expertise. The recent explosion of social media gave museums the tools to connect with individual audience members, and supported the even more recent rise of user experience as an expertise.

The further that GLAMs specialize in applications of technology, the more we’ve trended toward audience outreach. In her 2007 blog post Hierarchy of Social Participation, Nina Simon described “collective social action with content” as the highest level of museum experience design. Many of today’s freshest #musetech roles serve this goal. From networking objects, we’ve expanded to networking humans.

Nina Simon’s Hierarchy of Social Participation, 2007. Source: http://museumtwo.blogspot.ca/2007/03/hierarchy-of-social-participation.html

What #musetech will the generalists of 2017 build into new institutional expertise? Could today’s focus on digital wayfinding and building experience lead to future job titles like Visit Personalization Specialist or Gallery Intelligence Coordinator?

But even as new technology roles emerge, there are some baselines we can count on. Consider the Computerization Coordinator who went to the MCN conference in 1980, and the Digitization Coordinator who went in 2016. Museums will always need staff to convert objects into data.

At least—until the objects get smart enough to catalogue themselves.

DATA GEEK NOTE:

Some top job title terms that didn’t make it into this chart included director (total: 197), manager (total: 169), head (total: 55), coordinator (total: 46), and assistant (total: 43). If you’re interested in the ways that hierarchical terms like these have shifted in #musetech, stay tuned for our team’s upcoming blog about digital roles reaching senior management.

 

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Colleagues in Museum Automation: Introducing the MCN Job Description History Project

By Desi Gonzalez

 

Screen shot from Spectra journal vol. 19 no. 1, 1992

From Spectra journal vol. 19 no. 1, 1992

 

This year, we’re celebrating the 50th anniversary of MCN. In other words, it’s been fifty years since a group of individuals galvanized around changes in technology and cultural institutions to form this loose field we call #musetech. A community of practitioners came together with the aims of sharing knowledge, developing best practices, and building toward common goals. Or, as an issue of Spectra journal put it a few decades later: MCN aimed to connect “colleagues in museum automation.”

Over the past few months, a scrappy team of researchers have been mining #musetech job history past and present to uncover the emergence and evolution of our field. Our team—consisting of Sean Blinn, Zejun Cai, Sheila Carey, Eric Johnson, Matt Morgan, Sarah Outhwaite, and Nicole Riesenberger—has been digging into archives, scraping annual report data, and dredging up old job postings.

 

Image from Spectra journal, vol. 16, no. 2, 1989

“Unique opportunity in developing field of museum work”: or, when museums provided more generous and equitable internship stipends. From Spectra journal, vol. 16, no. 2, 1989

 

Through these efforts, we’ve made some fascinating discoveries: patterns in how we discuss technology-related jobs in the cultural sector, technologies that have risen—and fallen—in popularity, and the introduction of digital into senior-level roles. But perhaps equally meaningful are the questions that have arisen along the way. What is a “museum technology” job, anyway? Which departments and roles do we consider to fall within the realm of what we today call “digital”? To put it another way: what are the boundaries of our field? Today, we take for granted that virtually every staff members has a computer; but as Rachel Allen recently reminded us in an #MCN50 Voices post, when the Smithsonian installed its first three Wang computer terminals in 1982, staff members had to sign up for time slots to share these cutting edge tools. As technology shifts from new to ubiquitous, so does the focus of our field.

 

Image of a Wang 2200 Basic Computer

Wang 2200 Basic Computer – Public domain image of Wang computer: https://en.wikipedia.org/wiki/File:Wang2200.jpg

 

Over the next few weeks, team members will be sharing their findings and reflections on the MCN blog. Our writings will cover a variety of themes and methodologies: We’ll share the most amusing job listings out there, discuss how trends in the larger technological zeitgeist are reflected in museum roles, and provide visualizations that illuminate the change and continuity in our field. We’re excited to mine the past with you, and we hope that these insights might inform the next fifty years of MCN and the role of digital in cultural institutions.

 

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