Human-Centered Design SIG


Madhav Tankha, UX/UI Designer, The Metropolitan Museum of Art

Madhav Tankha is a UX Designer at The Metropolitan Museum of Art, where he has worked to connect the museum’s vast collection of art and the narratives around it to its diverse audiences in the galleries and across the globe. His work involves research and testing with these audiences to better understand their needs and goals, and designing elegant and cohesive systems that bring the work of the museum to life for them. Madhav is always on the lookout for new and exciting ways to use technology to create engaging experiences and narratives. He is also Visiting Professor at Pratt School of Information, teaching classes in UX and Product Design. 


Cathy Sigmond, Senior Associate, RK&A

Cathy Sigmond is a Senior Associate at RK&A, a research and evaluation consultancy that partners with organizations to achieve impact on audiences. Cathy’s mission is to help anyone and everyone– no matter their role or background– become a deeper, more evaluative thinker.  In her work as a strategist and researcher, she helps guide clients in centering their audiences’ voices and perspectives in all that they do.  Her recent projects range from leading design concept testing for a suite of new galleries and multimedia spaces at the National Air and Space Museum, to evaluation capacity building for the Aldrich Contemporary Art Museum, to assessing the impact of an equity-focused arts administration program at the Perez Art Museum Miami.  Cathy is passionate about sharing the value of evaluative thinking with others; she presents regularly at museum and design conferences and graduate programs, like the Fashion Institute of Technology’s Exhibition and Experience Design program and the Pratt Institute’s Museums and Digital Culture program.  Cathy is one of the founding members of the HCD SIG and has co-chaired the group since fall 2018.


Humans are at the heart of every museum interaction: visitors who enter a physical front door, users who explore a website, fans interacting on social media, community members looking for support, museum staff and volunteers who create and nurture these spaces. In human-centered design, we seek to understand the needs of these people, and place those needs at the center of our work. The Human-Centered Design SIG aims to foster conversations in the MCN community and beyond about who we serve, how to understand their needs, and the role that museums can and should play in the broader human community. We begin with the principle that accessibility and equity are essential to museums, and place service to the community and world at the core of our work.

Relevant topics include: 
  • Best practices and strategies for centering experience design
  • Integrating conversations about the visitor experience into the museum’s digital and
    analog processes
  • Exploring and advocating for best practices for inclusion and access