Welcome to the first-ever, totally online MCN conference experience: we’re thrilled that you have decided to join us! Months in the making, our intention from the start was to ensure that this event is as welcoming, accessible, and easy to navigate as possible. This guide aims to deliver on this promise, and we hope you’ll find it useful.

We have broken down the details so that you can see what platforms we are using, how to use them, and call out where they might fall short, so you are ready to make the most of each tool, supporting our community as we come together in a whole new way. Being a community of technologists, we’ve also added a couple of optional tools to play with that we thought were interesting in our thorough analysis of the many ways people are now connecting online around the world.

Registration (Eventbrite)

If you haven’t yet, purchase your registration for MCN 2020 VIRTUAL. Once registered, you’ll receive a confirmation email to get set up on our conference platforms. If you registered and didn’t get an invite to the program schedule, you can use your Eventbrite order number to get your Sched account setup or reset your password using this form. Questions or issues with registration? Email us


You will be sharing your name and email with MCN when you register. We will use this to communicate with you about the conference. When you register, know that Eventbrite stores data about you for their marketing and internal analysis. You can delete the information they are storing by following these instructions.

The Program (Sched)

You can access the entire conference program on and at if you want to maximize screen space. If you’re new to the platform or trying to figure out how to do something, check out the Sched attendee guide

Using Sched


If you haven’t yet registered, do that first. If you already registered but didn’t get an email from Sched or don’t remember your details, you can use your order number to look up your account and reset your password or get it set up using the Eventbrite form or simply Login.

Update Your Profile

Networking is the main reason we attend the conference, so we strongly encourage you to complete your profile to let others know about you. Also, with your name, people will be able to find you on Slack. 

Build Your Schedule

Add the sessions you are planning to attend to build your personal guide to the conference! Note that certain sessions require an RSVP: Deep Dives are capped at 30 participants, so you’ll need to add the session to join the attendee list (or, if it’s full, the waitlist.) Also, Workshops are reserved by purchasing a $10 ticket on Eventbrite, which will allow you to add it to your schedule on MCN Sched. 

Links to access Zoom webinars and meetings will be available 10 minutes before start times on that session’s page in Sched. Vimeo links to view pre-recorded sessions will be made available in the session description at least one day before the live Q&A session.

Session Types

There are six different types of sessions, and all sessions are either a webinar or a meeting. 

  • Webinars are events with only presenters on-screen, and you’ll participate using the Zoom chat and Q&A to pose questions; your camera and mic are not engaged, but your username is viewable.
  • Meetings are events where you can join on-screen and participate beyond the chat function using video and audio functionality. You can read more about the distinction between Webinars and Meetings on Zoom

MCN Community: Whether you’re a first-time attendee or a seasoned one, join these sessions to hear MCN’s leaders and volunteers help you get situated or share housekeeping or other special announcements.

60-Minute Presentation Panel: These Webinar sessions include most MCN 2020 VIRTUAL sessions. They bring together panelists to discuss current projects, issues, and trends among various digital and other practices in the museum sector to help you see the forest from the tree. Think big picture insights and diverse perspectives.

30-Minute Presenter Q&A: These Zoom Meeting sessions are Q&As for each of the pre-recorded sessions so you can join them live to ask the presenters all the questions you may have. They will be made available on Sched at least one day before each Q&A session for you to watch them at your convenience, on-demand, either between live sessions, in the middle of the night over milk and cookies, or whenever!

Experimental “Other” Session: These sessions experiment with the presentation and/or online format to create spaces and foster conversations that can only be found at MCN. How to tune into these sessions vary. While some have a specific start day and time, others are drop-in. Be sure to thoroughly read the session description and note the session “type” in Sched. 

Workshops: These are primarily Zoom Meetings. Space is limited. You must sign-up in advance by purchasing a special ticket on Eventbrite. Once purchased, you can add the session to your calendar on Sched. If all seats are filled, we will start a waitlist. In case you’ve purchased a ticket, but can’t attend, let us know immediately so we can offer the spot to another attendee.

Deep Dives: These Zoom Meeting format, workshop-style sessions are included in your conference registration but have limited capacity. You’ll need to sign up by adding these sessions to your schedule. Please be sure to remove it from your schedule if you cannot attend as soon as possible so we can let in people from the waiting list.

Chatham House Rules

Some sessions will be conducted according to Chatham House Rules to encourage open dialogue. CHR means the session is not recorded, and live captions and chat transcripts are not saved. Everything is off the record so that you can feel comfortable. 

Keep in mind that all MCN sessions, social events, and even the spaces you or other attendees may personally create for keeping the conversation going are expected to abide by MCN’s Community Guidelines and Code of Conduct. If you have been involved or witnessed an incident during the MCN conference that you believe violates our Code of Conduct, report it to MCN by submitting this name-optional Code of Conduct Violation Report Form


Unfortunately, Sched is not the best when it comes to accessibility. We have provided thorough documentation to Sched Support that was well-received, but many fixes won’t happen in time for the conference. For your edification, we have summarized the accessibility spot check on the accessibility page


MCN conference organizers will have access to information you upload to your profile. We use this data strictly for managing the conference experience. You can control your settings to determine what is visible to the rest of the community and check out the Sched instructions to adjust your settings.

Sched will have access to any files, content, and information shared when you sign up for an account. They also acquire information from any device you use when logged into the platform, as they identify: “such as the dates and times of your visit to our website, IP addresses, the types of browser, operating systems and languages you use… and your location.” All that said, they have instructions online to request your data and delete your data.

The Sessions (Zoom)

We are running the entire conference on Zoom because we have determined that it is the most inclusive option available to ensure everyone can participate. We recommend you prepare by creating an account if you don’t already have one, and pre-installing Zoom’s desktop application for a higher-quality experience. If you’re new to Zoom, they have excellent documentation and video tutorials to get you up to speed.

How to Zoom

If you’ve created a Zoom account, we recommend signing in ahead of the conference to select and save your desktop settings—profile, video, audio, displays, accessibility, etc. for a better experience. Zoom can accommodate different bandwidths, but if you want to be certain you’re welcome to check out Zoom’s recommended system settings

Preferences Overview

  • Video: If you would like to have an on-screen presence during Meeting style sessions, this is where you control your video feed and other visual controls for meetings.
  • Audio: This is where you select which microphone to use. We recommend using a headset with a mic, but at the least headphones to avoid those spooky sound feedback issues.
  • Share Screen: Make sure “Scale to fit shared content to Zoom window” is selected so that slides are not cut off on your screen.
  • Chat: This section allows you to customize the zoom chat settings to your preference.
  • Virtual Background: If you are concerned about your background, use a virtual background to disguise your location. We’ll share MCN backgrounds you can use.
  • Profile: This is where you set your profile image and first and last name. Both will be visible to all attendees. You can also change your profile name during a Zoom session by clicking on the Participants button at the bottom of the screen, hovering over the list of attendees, and clicking the Rename button next to your current profile name. 
  • Keyboard Shortcuts: A useful list of shortcuts to act like a pro when you use Zoom.
  • Accessibility: Control the scale of closed captions, chat display size, and whether you want meeting controls to be present always.

Joining Sessions

  • Each session will have its own Zoom link on its session page in MCN Sched
  • When you first enter a meeting, your mic will be muted

During the Session

  • Mute yourself when you are not speaking
  • Use Q&A to pose questions to presenters
  • Use chat to discuss session content with fellow attendees and facilitators
  • Break out rooms will be used in some sessions like Speed Networking. They allow the participants to meet in isolated smaller groups.
  • If you are having a technical issue during a session reach out to tech support on Slack in the #mcn2020-helpdesk channel
  • Check out the accessibility page for tips on how to participate in a more accessible way


  • All live sessions will be recorded, except for those following Chatham House rules, and will be made available to attendees following the conference via Sched.
  • Do not record or screenshot any session without notification or consent.

NOTE: The 30 minute Q&A sessions are in response to a pre-recorded session that we recommend watching before joining Q&A. The video will be available in advance via the corresponding session. They will be made available on Sched at least one day before each Q&A session for you to watch them at your convenience, on-demand.


Remember that recorded sessions (except for Chatham House Rules) will capture your profile info, how your name is displayed, chat information, and your profile picture or video feed and microphone feed if you used it. If you are concerned about privacy, consider the name you use, the profile pic you select, and whether or not you want to use a virtual background if participating with video turned on. After the conference, you can delete your Zoom account through your Zoom account settings by following these instructions. Your IP address connecting to the meetings and webinars will not be deleted when you delete your account—more on privacy and safety below.


We chose to use Zoom specifically for its accessibility features. These are documented on their website. Sessions will be either CART transcribed or automatically transcribed. To turn on Captions, press the CC button in the menu controls at the bottom of the Zoom window when you are in a meeting. You can also do a lot of things to support a more accessible experience as a presenter and attendee, check out the page capturing the details about accessibility and the conference.

Make Connections (Slack)

Think of Slack as the conference hallways. It is the glue of your MCN VIRTUAL experience to connect in between sessions throughout the conference and afterward to avoid the withdrawal. 

Everyone who has registered will get an invite to join the private (and public) MCN Slack channels a couple of weeks before the conference begins or get added in if you are already on MCN Slack. If you’ve never used it, Slack has excellent documentation online to help you out.

Slack is accessible in your browser without downloading anything, but we think that the desktop application for Mac, Windows, or mobile (on your devices app store) provides the best experience.

Private channels for MCN2020 conference attendees only

  • #mcn2020-introductions When you first get on Slack, introduce yourself on this channel, it will provide a friendly directory of attendees to help you meet new people. Share where you’re from, what you’re hoping to get out of the conference, what you think is cool about museum tech, and maybe you want to share your hobbies to find your museum tech knitting circle.
  • #mcn2020 Stay in the loop with MCN 2020 VIRTUAL! We’ll post daily briefings, session updates, and more throughout the conference.
  • #mcn2020-helpdesk Having a tech issue? Get help from the MCN tech team. A moderator will monitor the channel continuously during conference hours.
  • #mcn2020-meetups A space to chat and arrange meetups with your fellow MCN 2020 VIRTUAL attendees.
  • #mcn2020-random Yes, we all need laughs more than ever these days, and this is the place for silliness. Be respectful and remember that the Code of Conduct applies across all MCN related activities and platforms, whether formal, informal, or silly.
  • #mcn2020-pets  Whether they have fins or fur (or anything in between), drop a pic of your favorite co-worker. Check-in with the channel too if you need a mid-conference, pet-induced brain break. 
  • #mcn2020-speakers and #mcn-2020-volunteers are private backchannels just for conference presenters and volunteers to get the tech support they need. If you’re a speaker or volunteer and don’t have access, email

Public MCN Channels

  • #general This is the default Slack channel. It includes every MCN community member that has ever engaged with Slack over the years (yes, can you believe we’ve had it for years!?) That means, like all public channels, it includes people who aren’t attending the conference in addition to attendees.
  • #conf-questions For any MCN community member (attending or not) to ask questions about the annual conference.
  • #conf-announcements This is where we share general updates about the conference. These, as the channel name implies, are public conference announcements.

You’re welcome to direct message one (or more!) other MCN Slack members. Think of it as your go-to group chat with your conference connections. Only admins can create new channels. If you have a suggestion for a new channel ahead of the conference, email

Using Slack Commands

Slack has all kinds of commands to make things happen. Check out their built-in commands list. The first one you might want to know about not to get overwhelmed is /mute, which silences all of the notifications you get on the channel you use it on. We are also making some neat custom commands. We’ll be adding those here soon!


As stated above, Slack is acting like the hallways between sessions, which means it is not private. Furthermore, the service logs who says what to whom and when. You can deactivate your membership in the MCN Slack workspace, which will remove your membership, but not your personal information or messages. The messages you send and versions of messages you have sent, edited, or deleted will be retained by Slack. If desired, at the end of the conference, you can deactivate your account. To delete your profile, send a request to Slack to contact MCN’s workspace moderator for approval. Once OK, you can delete using these instructions. 


Slack has documentation to support using their tool, including keyboard accessibility, using screen readers, and you can customize the theme to make the interface more legible. We also like them because they openly talk about their process (including failing at accessibility), and they say “at Slack, we treat accessibility bugs as broken functionality, and product blockers.” They also have a multi-year accessibility plan, though how they will teach guide dogs to use Slack has yet to be clarified. 

Watch Sessions (Vimeo)

The pre-recorded sessions are hosted on Vimeo. Also, you can find uploaded session recordings after they are complete. We will be sharing the videos as private links viewable via MCN Sched. No need to go to Vimeo or create an account to view the videos. Everything can be accessed through your Sched account.


You don’t need an account to access Vimeo. It only tracks viewing data and captures anything generally capturable via standard browser use (IP, location, etc.). The viewing data will help us understand what content is most popular with the community. 


All pre-recorded sessions have closed captions. Activate these by clicking the CC button in the player controls. Just last year, Vimeo completed work to make their player WCAG 2.0 AA compliant. You can read about it on their blog.

Other Ways to Engage

In preparation for the virtual MCN, we researched dozens of possible platforms, looking for a dream tool that would be robust, user-friendly, and aligned with our values for accessibility, digital safety, and innovative modes of connectivity. Nothing did all of that. While we vetoed many options immediately due to their lack of accessibility or lack of interest in talking about inclusive practices, we did run into some interesting things people are building and had some interesting conversations. 

You may have noticed that we are doing our best to be radically transparent about our process for selecting appropriate virtual conference platforms to demonstrate to the community how you might be able to use these tools for your projects and events. So here, we’ll be sharing a couple things as unofficial platforms that you are welcome to play around with.

What Else?

We look forward to seeing what our MCN community’s brilliant technologists bring to the table this year to explore how we might build the dream virtual platform for future MCNs. Please try to follow in our steps of radical transparency and share the issues you know of that might prevent community members from participating in an experimental tool and ideally provide an alternate way to join the conversation via Zoom. And of course, if you have ideas for next year, contact us at; we’re all ears.

Note that while we expect everyone to continue to abide by the MCN’s Community Guidelines and Code of Conduct even when arranging events outside of the official MCN 2020 VIRTUAL schedule, MCN is not responsible for any content or experience you may have in a self-organized event.